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Who is a true Garageman?

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For those of us who have been in this industry awhile, we have noticed that there are certain qualities that become typical characteristics of Garagemen.  I want to try to describe that here.  I’ve seen how these traits become engrained into a true garageman’s character. Why?  I’m not sure. Perhaps it’s the nature of cars. Cars are designed by people and they wear out.  So, the people who can really fix them require certain talents and develop these traits.

I like to compare garagemen to farmers. The true garageman knows when a car is fixed properly or not;  just like only a farmer can judge the crops and farming techniques of another farmer.

Like a farmer, the garageman’s success depends on his discipline, his knowledge, and his use of tools.  A farmer has to wake up early to complete his work; he has to plant his crops at the right time in the right depth and in the right soil; he has to follow set procedures to insure the plants will grow.  A successful crop only results when a farmer has self-discipline, knowledge and the right tools.  Garagemen are the much the same. There is a discipline one must follow in repairing a car; there is a huge body of knowledge one must read and gain from experience, and one must have the right tools.  Of course there is a significant difference, too.  The garageman is not dependent upon the forces of nature for a successfully repaired car. For that reason, farming can be more risky than fixing cars, but we have our own force of nature and that is, you the customer. You can sometimes be as challenging for the garageman as drought or floods would be for the farmer.

Besides discipline, knowledge and owning the proper tools, here are other characteristics of a true garageman.  Men (and a few women) who like to work on cars want to understand how things work.  They take things apart to find out what’s inside and what makes it tick.  When a part fails, they’ll open it up to analyze  what went wrong. Slight discoloration of metal may draw a blank stare from a layman, but show it to the garageman , and he will explain in detail how it’s the absolute cause of a bearing failure.

To find out how things work, it means being willing to get your hands filthy dirty every day. It means washing your hands over and over. It means crawling under cars, lying on your back underneath a car six inches from your face, smelling noxious fumes.  It means standing with your hands over your head for hours, or being hunched over a truck straining to fit your hand into hidden places that could be hot, sharp, and hurt. These are examples of things that our customers often don’t think about.

Being a true Garageman, means to love the truth. There is no BS about fixing a car. If it’s fixed, it works; if it doesn’t, well you can’t blame anyone but yourself. And actually, true garagemen prefer it that way.  They are great truth seekers.  Garagemen can spot a lie a mile away—whether it’s the customer who says he’s not going to fix his car because he’s selling it next month,  a mechanic who says the master cylinder is leaking when it’s not, or a service adviser who is recommending rotors and pads when pads alone will suffice.  Nothing will make a true Garageman more angry than a lie.

True garagemen take pride in making things work.   With every broken vehicle, it is war. It is war to get the right parts especially on some cars, like that 1979 Porsche sitting in our shop. It is war to diagnose a drivability issue.  It’s war to install a rear main seal. It’s man versus the Machine.  So, when the car is fixed, it’s victory. Every fixed a car is a war won. Garagemen take pride in every one of those victories. Nothing will make a true Garageman more frustrated than a mechanic who doesn’t care because that means he wasn’t really willing to fight. That mechanic has no honor in the eyes of a true garageman.

The true garagemen can say I don’t know and ask for help. He knows that the guy who says I am a great mechanic is not.  He knows that there is no end of knowing everything about cars. There is always something to learn because cars are always changing. He knows that to win the war means sometimes bringing in reinforcements. And it means being willing to lend a hand to others when they are struggling with that car.  You cannot go it alone all the time.

The no word is not in a true garageman’s vocabulary.  Garagemen thrive on challenges. They possess the WE CAN DO IT spirit.  Sometimes, perhaps, many times, they should say no and end up saying yes.  They might not make money on it; the war might be painful; but they will rarely, if ever, say no.

So, who is a true Garageman? He is someone who is curious even when it’s risky or unpleasant. He is a truth seeker who doesn’t stand for any bacon sandwiches; he derives satisfaction from seeing something broken made whole, he is willing to help others and ask for help; he embraces the challenge even when it’s not going to better his bottom line, and he does the right thing even when it hurts.

In my opinion, the world would be a better place if more true garagemen were running it.

Why the rush? City Rush to Regulate Auto Repair will Inconvenience Consumers

Houston Rushes to Bury Auto Repair Shops in Red Tape

In the interest of protecting the consumer, the City of Houston is rushing to enact an ordinance to regulate the automotive repair and service industry.  This would regulate every type of business that touches a car whether it’s a body shop, an independent auto repair shop, a dealership or a big store like Wal-Mart.

While this ordinance has good intentions, it paints the entire industry with one stroke. The proposed ordinance stems from an effort to eliminate a problem which comes from a small percentage of unscrupulous collision repair shops comprising one segment of the automotive repair trade.  This attempt at a solution will wrap an already difficult business in more red tape.

Customer satisfaction is our top priority.  As repair professionals we want to have a successful business, but we know to do that we have to do our jobs correctly, honestly, and quickly.   This proposal to regulate our industry like recently passed laws to regulate others comes at an economically difficult time. It also sends the message to those of us that have been running an honest business that we are not to be trusted.

There are already state laws that automotive repair facilities abide by.  For example, the State of Texas requires auto repair facilities to acquire two signatures to authorize work, operate the vehicle, and to inform consumers regarding the mechanic lien laws. Every day in Houston, in approximately 3000 auto repair facilities, technicians are changing oil, mounting tires, repairing transmissions, fixing brakes, performing state inspections, restoring wrecked vehicles to about 30,000 cars.

There are some good features for the consumer in this ordinance.

On the good side the ordinance will require all auto repair facilities in Houston to post their license number on their advertising and invoices so that the consumer will know who is and who is not a city licensed repair facility.

It will also require auto repair facilities to carry a minimum amount of liability insurance.  Currently, there is no local or state law that requires a repair shop to have insurance. In an uninsured shop, the car owner is liable for anything the garage owner does with their car.  Good shops already purchase insurance, but virtually all shops that lack integrity will also lack insurance.

Giving approval over the phone for any collision work will be illegal and limits will be placed on certain fees charged by collision shops. There is a good reason for this. Repairs resulting from accidents usually cost thousands of dollars.  While we are hesitant to say that the city should set pricing for any private business transaction, we agree every approval for collision repair should be in writing.

The rest of the ordinance is pages and pages that regulate how records will be kept, how repair shops may gain approvals from customers and sets out penalties that can criminalize honest mistakes and rack up fines to benefit the City.

Here is some of what is proposed.

If this new law takes effect, phone approvals for mechanical work will be allowed only if the customer provides a third signature permitting  an estimate either to be given orally, in person, or over the phone. Records of that approval have to be maintained for two years.   Automotive professionals are concerned about this for a few reasons.

Our main concern is that if your car is towed in to a mechanical shop, we can’t even look at the car until you come in, fax or email a signature.  If you are business owner with a fleet account, you will have to email, fax or come to the shop to give approval of authorization or to sign a waiver.  This will slow down the repair process and be an inconvenience for everyone involved.

Mechanical work is entirely different from collision. It differs in that it’s quick, less costly, and customers depend on our efficiency so they can get back to and from home.

The City’s proposal will slow down this repair process.  If it sounds complicated, it will be even worse when customers are confronted with the legalese. If they refuse to sign the waiver authorizing estimates by phone, the customer will have to return to the shop, find a fax machine or send an email.

While the Automotive Service Association (ASA) fully supports efforts to root out bad players in our industry, we believe this ordinance over-regulates and will be a burden to our customers who don’t own fax machines, e-mail or have a second car to come back to the shop for a signature, business customers who have fleets, and towed-in vehicles. This is going to affect senior citizens, the disabled, those with lower incomes, and those who depend on one vehicle the most.

Another provision is that no authorizations are required for repairs under $100.  As long as your bill is $99.99, the repair shop does not need your permission to make repairs or perform maintenance on your vehicle.  Our concern is that if you are dropping off your car for an oil change and the technician calls because he determines your coolant needs to be flushed, it will exceed a $100.  Then, you will have a delay in repair if you did not sign the waiver–even though we still have the two signatures from the state. This provision seems unnecessary and could lead to confusion and abuse.

If a shop neglects to put the license plate number, vehicle identification number, or mileage on a work order, or records it inaccurately, it could result in a criminal misdemeanor with a $200 to $500 fine.

Why do the Mayor and some members of City Council feel this ordinance is needed?

The Automotive Service Association was told it was necessary because there were some bad body shops taking advantage of insurance companies, resulting in a rise of insurance premiums.

ASA requested information through an Open Records Request about the complaints so that as an industry, we could better understand what problems the city is trying to address. The complaints did indeed support that there are some bad players in the collision repair industry who are charging excessive disassembly fees, administrative fees, and are holding cars hostage. Over a three year period, we were given 257 complaints filed with the Houston Auto Dealers, a division of Houston Police Department that enforces automotive repair facility licenses. Of those, 61 complaints concerned excessive fees from collision shops—none from mechanical.  It is a problem, but, “it’s like killing flies with cannon instead of a flyswatter,” as Councilmember Jolanda Jones said.

Lastly, there is the concern about increased costs of implementation that will be passed on to consumers.  All our paperwork will have to change to comply. Not to mention all our fees and permits were increased this year. For example, in 2011 a Houston automotive repair facility license increased 147% from $200 to $495.

What do we recommend?  Ideally, ask the city to create two separate automotive licenses: one issued to regulate the collision industry and another, simpler one, for the mechanical industry. Many at City Hall acknowledge that this would be a real fix, but there is a rush right now to pass the ordinance before the end of the year. What’s the rush? ASA has known about this proposal for less than a year, and we have been working diligently with the City to help them. The mayor has set the vote on December 21st, the last city council meeting of the year.

The Automotive Service Association wants City Hall to slow down, listen to both industry and consumers and do it right the first time.

 

Kathryn van der Pol is the past president of the Automotive Service Association-Houston Chapter.  ASA is the largest not-for-profit trade association of its kind dedicated to, and governed by, independent automotive service and repair professionals. She and her husband Sybren own Adolf Hoepfl & Son Garage, in business since 1946.

Can You Always Trust the Dealership?

November 21, 2011 1 comment

Last week, we had a regular customer call us very concerned about her Asian model car. This was a 1996 vehicle with over 193,000 miles.  The owner was on a limited budget.

Recently, we replaced a broken timing belt and timing chain (Yes! This car has both.) The customer stated that within a few days after she picked up the vehicle, it started to run rough and had a loss of power when the air-conditioner was on. Not sure what to do because she was in another part of town, she took it to the Asian car dealership. The dealership said her distributor was bad and recommended a new one.  In addition, the dealer said she needed new plugs, plug wires, an oxygen sensor and crank sensor– all for– gasp! A lot of money.

There was only one problem. We had replaced most of what they were recommending five months ago.

We asked her to bring the vehicle back to us and offered to tow it at our expense. She chose to drive it and waited while we made a thorough examination. What we found saddened us. It was not because we found defective parts or problems we had caused. It’s because this dealership was about to take this young woman for a $1700.00 ride.

The distributor, spark plugs, and plug wires were all fine. They still looked brand new. In addition, when we checked the estimate from the dealership, we were shocked that the dealer was going to charge $330 labor just to install these parts. That was nearly two times more than what we had charged the customer several months ago. Inflation must be out of hand, huh!

So, what was the problem? Well, the insulation coating the wires connecting the crank sensor had rubbed off, so the crank sensor circuit was not working. We taped the wires and fixed the problem. At no charge, I might add.

The dealership had been right in one aspect – she did need an oxygen sensor, which we informed her of and gave her an estimate on replacing.

Our customer will need to replace the oxygen sensor eventually, but hopefully with our care, we’ve improved the road-worthiness of her vehicle and made her a more loyal customer.

Not all dealerships are this bad, but over selling is a general problem. Dealerships don’t make money selling new cars any more. Over half their profit for the entire dealership comes from the service department; yet they have to honor recalls and warranty work which pays them very little. In addition, their overhead is so much higher than a typical repair shop, they have to charge a higher labor rate. So  their real way to make money is on customer-pay repairs.  Sometimes, I guess some places find false problems in their hunt for work.

At Adolf Hoepfl Garage, we have been serving customers since 1946. We believe that repairs are a matter of trust. When we tell you something is broken, it is broken.  If we make a mistake, we stand behind our work and fix it.  We take pride in taking care of each customer and their vehicle. So, while we may not have marble floors, chandeliers and lattes, we believe our principles will outlast this dealership model.

A TALE OF TWO CUSTOMERS

October 28, 2011 1 comment

This sign has been displayed at our shop since 1952.

First Tale. A new customer towed a pick-up truck to our shop and said he believed his water pump had broken. It was a mid-90s Ford. The first thing our technician noticed was that the radiator was full of rust and had no water, and the second thing he noticed was a very cracked belt. The odometer had not worked for seven years. The technician knew that because of a maintenance sticker under the hood dated back to 2004 had the exact mileage as was on the truck yesterday. This observant technician was my husband Sybren.
The water pump had indeed failed and had sprayed rusty water everywhere. Would the truck start? The truck started and did not knock. That was a hopeful sign that the vehicle had not overheated, but with the lack of care, rusty bolts, and rusty radiator, this repair was going to be a challenge. So Sybren recommended a new water pump, new belt and fresh coolant for starters, letting our service advisor know this was a starting point and a radiator might be needed.
When we gave the estimate to Mr. Customer, he was upset by the price. He thought our parts were too expensive. So, he asked would we put on the parts if he supplied them. Our customer service representative explained that if he bought the parts there would be no warranty and that we had a policy of charging a higher labor rate to discourage this practice. Mr. Customer hit the roof and thought this was highly unfair. He hadn’t met me yet.
That same day, I attended our Automotive Service Association chapter meeting. ASA is a national organization for 14,000 independent repair shops across the nation. To be members, we agree to uphold a Code of Ethics. I am a former president of this chapter, the largest in Texas and the second largest in the country.
This evening, the theme was Repair Shop Reality. We threw questions into a brown bag and drew them out and discussed them one by one. One of those questions was, “Do you install customer-supplied parts?” Few people raised their hands, but since we did once in a while, I raised mine.
One shop member said, “Don’t do it. Your insurance company probably won’t cover you. I put on a customer supplied Chinese made wheel bearing. The wheel bearing failed and the customer had a crash. I was sued and my insurance wouldn’t cover my company.” At that point, another member said, “That’s right. A court of law presumes you are the expert. You should only install parts that you recommend and are willing to stand behind. When you put on a customer supplied part, it is of unknown origin and quality, and if something happens to that car, you may end up personally liable.”
So, back to Mr. Customer. The next day, he arrives with a water pump and belt from AutoZone. It’s a no-name brand even though the customer tells us AutoZone offers a “lifetime” warranty. I regretfully explain to him that we have a new policy and explained what we had learned. I told him we would use OUR parts to repair the vehicle, and if he agreed he would have a nationwide warranty. He was very upset and decided to have his vehicle towed away. We apologized and told him there was no charge. We felt bad, but once you know the truth what else can you do?
Our second story concerns a repeat customer. She called to ask if we could come to her and install a battery in her little Toyota at her home so she could avoid a towing fee. The reaction of my staff was initially of surprise. That’s a lot to ask, they said. Then I told them. This is a long- time customer who is quite frail; she lives alone and has no one to help her. She does not drive much anymore.
My staff now understood.
My husband loaded up his battery tester, tools, and a new battery. Her old battery was still under warranty so she only had to pay about half our cost. We drove to her home. Was she happy to see us! While Sybren checked her battery, she insisted that I come inside, and we sat and talked. She told me about growing up in New Jersey, about her brother who had mental health issues and how her mother at first didn’t want her to move to Houston. The mother finally consented but moved with her daughter and brought her brother. Our customer was 21 when she moved to Houston and now she is 81.
She also told me the story of how her brother learned about our shop from their church soon after they moved. She told me about the many times someone from our company had come to her rescue. It was a very gratifying experience. She has been bringing her cars to our shop since 1952.
Why do I tell these two stories? It’s not because we made money. Financially, we did not break even on either customer, but we profited tremendously from both. We learned that sometimes we have to say no to a job. There are some situations and some customers that are just not for us. In the second case, by going the extra mile, we learn something about our history and our value to this community. This knowledge is priceless.
As long as we are learning and stretching, we’re growing. To have a successful business, it is important to learn these lessons.

The miracle of A/C

I have discovered that I am a car expert by default. This is because I have been married for more than 30 years to one of the most knowledgeable automotive technicians in Texas.  That’s a pretty bold claim, but I can support it by the fact that automotive dealers and customers in other parts of Texas have towed their vehicles 100s of miles so my husband could fix them. For the next couple of weeks, I want to write about A/C systems.

Air conditioning, next to the car actually starting, is probably the single most important feature to drivers–at least in Houston. I have known people to put A/C repair ahead of front end work and power steering.  It’s very important and can be expensive. Why is that?

Well, A/C is a complex and complicated system.  The refrigerant that’s inside your sealed A/C lines must go from a high pressure gas to a liquid and back to a low pressure gas in order for your car to cool.  Each droplet of refrigerant changes its state three times in less than a second!  In addition, the A/C system must have the proper amount of refrigerant and special oil in order to cool properly.  Over time A/C systems can lose refrigerant through the seals, or a poorly sealed system can absorb moisture and air causing a loss of cooling power.

In modern cars, the amount of refrigerant is so small that even a 5% loss will mean that your car will not cool when it gets really hot.

For example, new Nissans have only 14 ounces of refrigerant.  If the system is 5% low, that is .7 ounces, the driver will experience a loss of cooling power in our Houston summer. If the system is 10% low, the A/C compressor will run hotter than it should and wear out more quickly.

Even though most modern cars may have 32 ounces of refrigerant, running the system three ounces low could shorten the lifespan of your equipment and will not keep you cool on our hot days.

This is why an A/C check is so important.  We identify what type of refrigerant you have.  We check the cooling system for leaks.  We look at your cooling fans and fan clutches.  We look at the compressor and make sure there are no missing bolts, hardware, etc. We check for blockages to air flow, leaves over the evaporator (under the dash).  We check for smell, temperature, and that your fan speeds work properly.  We also check your drive belts, pulleys, tensioners, and we make sure that electrical connections are not loose, burnt, broken or corroded.

Then we add some fluorescent dye to your system.  That way if you have a slow leak, we will be able to find it with our ultraviolet light tester.

A/C checks are reasonably priced and can save you lots of dollars and sweat!

Car Talk’s Garage Buried by Snow

Recent record snow falls in the East coast reminded me of my one and only snow experience. It’s a car story.

On December 8, 2003,  I was stranded in Cambridge, Mass. by a record snowfall brought in by a Nor’easter.  It cancelled 335 flights, one of which was my ride home.  With Logan Airport shut down for 16 hours, unable to return to Houston,  I decided to use my “free” day to search for Click and Clack.  You know Car Talk’s garage? I had no idea what an adventure I was getting myself into.

But before I tell you the story, I have to show you this picture.  The night of the storm, a limosine pulled into the hotel and a beautiful bride and groom dashed from the wintry outdoors. I just happened to catch this image with my Kodak.

Dashing between snowflakes, here comes the bride.

Okay.  Back to my car story.

I knew from talking to a guy from the airport that Click and Clack’s shop was called the Good News Garage.  The fellow had taken his car there once but he didn’t remember where it was.  He remembered that their real names were Tom and Ray Maggliozzi and that Ray ran the shop.  I asked him what he thought of  Ray.  He said that he felt like the guy was honest, but, surprisingly, unable to fix his car. I found that hard to believe.  Next to my husband, Ray was the God of the Automobile.

I set out early in the morning on foot. The snow fell so fast and was so deep that few streets had been plowed. Snow drifts taller than six feet towered over me, but these icy walls did not daunt me. With temperatures in the mid-20s, I set out on foot armed with my Kodak Max, purse, and cellphone.

The doorman at the MIT Hotel where I was staying told me that Click and Clack’s shop was at Pearl and Decatur about a 45  minute walk.

When I arrived to Pearl and Decatur, there was no Click and Clack Garage. I spoke to a  rosy-cheeked guy who was shoveling snow off his driveway. He  told me to go to Tudor off Brookline to find their shop.

I get there.  I look around. Again, no garage. Just the Massachusetts Electric Store.  I go inside and ask the owner. He had no idea where Click and Clack worked their automotive magic.   Together we tried to find their address on the internet.  No luck.  Can you believe it?  We’re talking about Click and Clack who have been on the radio for a 100 years. How can their garage be so well hidden?

So I leave and soon spot two bearded guys wearing baseball caps, and I think maybe they would know.  They told me to walk further down Brookline.  As I head that way, I’m  careful  to step into  the footsteps of those who had walked before me so I wouldn’t get snow inside my boots.   I’m now wondering whether I would have been better off staying at the hotel and looking at the snow rather than wearing it.

Car in snow.

That’s when I ran into Joe. He was driving a Chevy pick-up, and it was the first moving vehicle I had seen that morning.  It was hard to tell where the cars were as most were so  buried they looked like miniature hills or large camel humps.  Joe  asked me where I was going, and I told him I was looking for Click and Clack’s Garage.  “Oh!” he says, “I know where that is.  I can take you.  It’s just a few blocks around the corner.”

I didn’t hesitate. I hopped in.  It turns out that Joe knew Ray Maggliozzi.

So after talking to five people and hitchhiking with a stranger, I finally arrived.

The garage itself was an oldtimey brick building probably from the 1920s or older.  I walked into the garage and met a friendly guy,  but he lacked the Tappett sparkle.  I asked him  if Ray was in.  He was not.  What a let down!  I was polite, but what I really wanted was to  say was, “Hey!  I came here from Houston, Texas.  I walked  for miles in two-foot deep snow after one of the worst snow storms in Boston history and had the dickens of the time finding you.  I risked my life by hitching a ride from a perfect stranger, and now you’re telling me that  Click and Clack are not even here?”

That’s life.

But where is the garage, you ask?

Well, if I told you, you wouldn’t have nearly the fun that I did.  At least, now you know where not to look.  However, I did take a picture for you. And,  if you decide to drive there, I have some car tips about dangerous weather.

The Good News Garage

 Car tips for driving in Dangerous weather:

1. Stay home!  Is it really worth it to get out?

2. Make sure your car is road worthy.  Make sure your tires, your windshield wipers, your washer bottle, your coolant are in good condition. You don’t want to be stranded.  When weather is terrible, most people stay home (see #1), so you may be not only stranded but isolated.

3. Have your cell phone, charger, and carry an emergency kit with you. Costco, for example,  sells an inexpensive car emergency kit with food, water, thermal blanket, flashers just in case you are stranded for several hours.

4. Make sure you have a good battery before you head out. Any good shop will be able to test yours for a nominal fee .  As the Tappett brothers say, “Get the meanest, ugliest battery that will fit in your car.”

5. Make sure your coolant is a 50-50 mix. That’s 50% coolant to 50% water.  Too much coolant can be as bad as too little.  The freezing temperature of coolant is reduced when it’s at a proper mix and that’s a good thing.  You don’t want your engine coolant freezing.  It goes without saying that you should fix any coolant leaks before you head out.

6. Make sure your gas  tank is full.  If you get stranded in the freezing cold, keep your engine running as a source of heat.  If you’re caught in a snowstorm of the century, make sure your tailpipe doesn’t get buried in now.  Get out and brush snow away periodically.

7.  If you’re in snow country and have to drive in snow, you need snow tires.  If you’re in an area that also needs tire chains, keep them in your trunk, but know how to use them before you need them.  Practice before you are knee-deep in the white stuff, in the dark, tired, cold, and hungry.  These things always happen at the worst possible time.

8. Finally! Some words of wisdom from the Tappett brothers themselves!

“Even with good coolant, snow tires, stability control, all-wheel drive, and the bag of Doritos in the trunk, keep in mind that driving in snow, sleet, and ice is very treacherous. And even if you maintain control of your car, not everyone else will. So don’t ever get lulled into a false sense of security. Do everything slowly and gently. Remember, in the snow, the tires are always just barely grabbing the road. Accelerate slowly and gently, turn slowly and gently, and brake slowly and gently. To do this, you have to anticipate turns and stops. That means what? Going slowly and leaving and leaving plenty of distance between you and other cars. Rapid movements lead to skids and loss of control. Drive as if there were eggs on the bottoms of your feet – step on the gas and the brake pedals so gently that you don’t break the eggshell.

“If you’re nervous about driving in winter, consider spending some time practicing. Go to an empty parking lot and try sending the car into a little skid on purpose. Slam on the brakes, then practice turning into the skid and see what happens – and practice until you’re comfortable regaining control of the car. Doing this in a large, empty parking lot (preferably without light poles) allows you the luxury of skidding without ending up flat on your back, looking up into the eyes of seven different EMTs. The more comfortable you are maintaining control and regaining control, the better a winter driver you’ll be. Oh, and one more thing. Don’t forget your laptop computer with the cellular Internet connection so you can kill time here at Car Talk while you’re waiting for the tow truck

Winter driving presents a number of challenges to both you and your car. Cold weather tests the limits of your car’s mechanical abilities. Treacherous driving conditions test your abilities as a driver.

The consequences can be very dire. You could end up sliding towards a guard rail wondering if your affairs are in order, or, as Dave Barry would say, stuck on a deserted road and then passing through the digestive system of wolves. It pays to be prepared. What can you do to get ready for the snow and sleet-covered roads and dipstick-freezing temperatures? Plenty!”

Thank you, Click and Clack!

So that’s my one and only snow-car story!

Kathryn van der Pol, great admirer of Tom and Ray Maggliozzi, aka Click and Clack, the Tappet Brothers

If you want to visit Car Talk’s website, here you go.  http://www.cartalk.com/index.html